Payment and refund process
Choose your operator
Each new operator quote is valid for 24 hours from issue. You can compare and choose an available offer. A 25% booking deposit is credited against the final trip bill, not charged on top. Confirmation requires verified payment and the operator’s vehicle assignment. An unpaid expired quote needs to be reissued.
Vehicle availability
If the offered vehicle becomes unavailable, IPCBus will propose an alternative with its model, registration, seating and any changed terms. Customer approval is required before the replacement is dispatched.
Costs during the trip
Keep receipts for direct fuel, toll or other trip payments. Direct payments are credited against the remaining bill. Where the original quote already included an allowance, only the agreed difference is added or deducted. The customer and assigned driver must check and approve the same version of the final statement. Changes require fresh approval.
Operator settlement
IPCBus retains 5% of the final agreed trip total as its operating fee, deducted from the vendor entitlement rather than added again to the customer bill. Vendor funds collected by IPCBus remain held until trip completion, both approvals and clearance of the customer balance. Exceptional pre-trip advances for fuel or other stated purposes require IPCBus approval and are deducted from the final vendor payment. Payments made directly by the customer are also deducted from the vendor balance.
Online checkout is available only when payment processing is enabled. Approval of a statement does not automatically debit a bank account. Contact IPCBus to arrange any remaining balance or resolve disputed costs before settlement.
Requesting a quote is free. The estimate on this site is not a payment demand or a guaranteed fare. We confirm availability and send an itemised offer with the payment amount, due date, cancellation terms and refund conditions before you decide to book.
Do not send money to a personal account or a link that is not part of a confirmed IPCBus booking. We will issue a receipt for an accepted payment. If a refund is due under your confirmed terms or applicable law, contact info@ipcbus.in with your booking reference; we will confirm the amount and payment route in writing.